We’re happy to help!
Simply send us a message using the form below, and we’ll get back to you with answers to any questions you have.
Simply send us a message using the form below, and we’ll get back to you with answers to any questions you have.
This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
| INTERNATIONAL | XS | S | M | L | XL | XXL | XXXL |
|---|---|---|---|---|---|---|---|
| EUROPE | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
| US | 0 | 2 | 4 | 6 | 8 | 10 | 12 |
| CHEST FIT (INCHES) | 28" | 30" | 32" | 34" | 36" | 38" | 40" |
| CHEST FIT (CM) | 716 | 76 | 81 | 86 | 91.5 | 96.5 | 101.1 |
| WAIST FIR (INCHES) | 21" | 23" | 25" | 27" | 29" | 31" | 33" |
| WAIST FIR (CM) | 53.5 | 58.5 | 63.5 | 68.5 | 74 | 79 | 84 |
| HIPS FIR (INCHES) | 33" | 34" | 36" | 38" | 40" | 42" | 44" |
| HIPS FIR (CM) | 81.5 | 86.5 | 91.5 | 96.5 | 101 | 106.5 | 111.5 |
| SKORT LENGTHS (SM) | 36.5 | 38 | 39.5 | 41 | 42.5 | 44 | 45.5 |
| INTERNATIONAL | XS | S | M | L | XL | XXL | XXXL |
|---|---|---|---|---|---|---|---|
| EUROPE | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
| US | 0 | 2 | 4 | 6 | 8 | 10 | 12 |
| CHEST FIT (INCHES) | 33-35" | 36-38" | 39-41" | 42-44" | 45-47" | 48-50" | 51-53" |
| CHEST FIT (CM) | 84-89 | 91-97 | 88-104 | 107-112 | 114-119 | 122-127 | 129-134 |
| WAIST FIR (INCHES) | 28" | 30" | 32" | 34" | 36" | 38" | 40" |
| WAIST FIR (CM) | 71 | 76 | 81 | 86 | 91.5 | 96.5 | 101.5 |
| SKORT LENGTHS (SM) | 76 | 77.5 | 79 | 81 | 82.5 | 84 | 85.5 |
Q: Where do you ship?
We currently ship across [your country or regions, e.g., the U.S., Canada, and select international destinations]. You’ll see available shipping options at checkout based on your location.
Q: How long does shipping take?
Shipping typically takes 3–7 business days within major cities. For remote or international areas, please allow up to 14 business days. Many of our products ship directly from artisan partners, which may impact delivery times.
Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can also track your order by logging into your account on www.lifya.com.
Q: What’s your return policy?
We accept returns within 30 days of delivery for most unused, undamaged items in original packaging. Some items (like personal care, food, or customized products) are non-returnable. See our Return Policy for full details.
Q: How do I start a return?
Simply email us at support@lifya.com with your order number and reason for return. We’ll guide you through the process within 2 business days.
Q: Do you offer exchanges?
We do not offer direct exchanges at this time. Instead, return the item for a refund or store credit, then place a new order for the item you’d like.
Q: What makes LIFYA sustainable?
We partner exclusively with brands that prioritize ethical production, eco-friendly materials, and transparent supply chains. Every product you find here meets our LIFYA Sustainability Standard.
Q: How do you choose your vendors?
Each vendor goes through a curated vetting process to ensure their values align with ours — including fair labor, low-waste operations, and sustainable sourcing.
Q: Are your products vegan or cruelty-free?
Many are! Each product listing includes information about whether it's vegan, cruelty-free, organic, or plastic-free. You can also filter by these tags when browsing.
Q: Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and access special offers.
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and secure local payment options where available.
Q: Is my payment information secure?
Yes — we use SSL encryption and secure payment processors to keep your information safe at all times.